Generally, Visual Voicemail not working on Android due to app conflict, poor internet connection, and using an outdated version of Visual Voicemail app or device. Fortunately, the issue can easily be fixed by clearing the cache of the Visual Voicemail app, checking your network connection, updating or reinstalling the Visual Voicemail app, and using the best Android Repair Tool.
Visual voicemail is one of the convenient applications which allow users to access their voicemail effortlessly. Using this app, you can read as well as listen to the messages. The best thing about this application is- it supports both Android & iOS devices.
But, recently many Android users have experienced and reported Visual Voicemail not working Android issue. They have even said that they’re unable to read/listen to the voicemails on their Android phone. Therefore, to help those users, I have equipped a helpful guide to tackle this problem in no time with less effort.
But before I proceed, let’s take a look at one of the real user’s examples…
For several weeks I had a problem with the app not working. I received voicemail notifications, but there was always a problem getting the messages to visual voicemail so I could read them. I cleared cache and data, and restarted… nothing helped.
After spending nearly an hour with Verizon tech support, we finally identified the culprit:
I turned off VPN and left myself a message using the Darling Bride’s phone. Works great! So I have excluded the voicemail app from the VPN. I keep forgetting about that thing!
Why Is Voicemail Not Working Android Phones?
The visual voicemail app may stop working due to numerous reasons. Below we have shortlisted a few causes of this problem.
- Due to poor/weak internet connection.
- Outdated version of Android OS.
- When your voicemail data gets corrupted.
- Because of the app conflict.
- Using the outdated version of the app.
- Incompatibility between app and device.
As you have learned the major factors, now let’s move ahead to fix Visual Voicemail not working Android.
How To Fix Visual Voicemail Not Working On Android Phone?
Apply the below-listed methods in order to troubleshoot this problem.
- Restart Your Smartphone
- Clear Cache & Data of the App
- Check Your Network Connection
- Turn On & Off The Visual Voicemail App
- Update Visual Voicemail app
- Turn On & Off The Airplane Mode
- Update the Android OS
- Allow Background Data Usage
- Re-install Your Visual Voicemail App
- Deactivate The Call Forwarding
- Reset The Network Settings
- Contact Carrier For Help
- Recommended Way: Fix Visual Voicemail Not Working On Android In Single Click
Fix 1: Restart Your Smartphone
No doubt, restarting the device usually helps the users to solve the various kind of minor issues & bugs of the phone.
So, before trying any other complicated solutions, once you should restart your device. Doing this will close all the background running apps and refreshes your phone.
In order to restart your mobile, long-press on Power button then tap on Restart option among the various options.
Fix 2: Clear Cache & Data of the App
Continuously using any app accumulates a lots of cache files due to which your app might misbehave and troubles you. Thus, if you are suspicious that your visual voicemail isn’t working due to accumulated cache data then consider clearing the & data of the app.
Follow these step-by-step guides to know how to do so:
Step 1: Visit your phone’s “Settings” menu from the app drawer.
Step 2: After that, scroll down & make a tap on the “Apps” option.
Step 3: Here, expand the app list or click on a “Visual Voicemail” application.
Step 4: Next, click on “Storage” tab then > “Clear Cache“.
Step 5: Finally, go back & click on the option “Clear Data“.
If clearing the cache of the app doesn’t help you to solve this problem then proceed to the next method.
Also Read: Fix “Tinder Not Working” On Android Phone
Fix 3: Check Your Network Connection
Most of the time, apps keep crashing or stop working issue happens due to network problems. Thus, if your Visual Voicemail app is not working due to an unstable/weak internet connection, checking the network connection can help you to tackle the situation.
If you are using your mobile data then you can switch to a strong wi-fi or vice-versa.
Fix 4: Turn On & Off The Visual Voicemail App
Enabling and disabling the Visual Voicemail app is another useful way to deal with this problem. Many times, this kind of issue occurs due to small glitches on devices.
Here’s what you need to do:
Step 1: At first, open your Phone application on your Android device.
Step 2: Then, click on Menu (three-vertical dots) which is located at the upper-right corner of a screen.
Step 3: Now, you need to choose Settings.
Step 4: After that, make a tap on Voicemail that you’ll get under Call settings.
Step 5: At last, enable the Visual Voicemail app by simply tapping a toggle button.
Fix 5: Update Visual Voicemail app
Such kind of apps do not working issues usually occurs due to the outdated version of the app. Maybe Visual Voicemail not working Samsung occurred due to an outdated version of the app.
Simply update it to the latest version which will provide you the new features as well as the bug fixes.
Follow these steps to know how to update the visual voicemail app
- Open your Google Play Store app on your device
- Then look for the Visual Voicemail app in the search box
- If any update option is available besides the app then tap on the UPDATE.
Fix 6: Turn On & Off The Airplane Mode
Another useful technique you can try is to turn On & Off the Airplane mode. On the home screen of your phone, swipe down the notification panel and tap on Airplane/flight mode to enable this option. Now, wait for few seconds and again tap on the same option to disable the Airplane mode.
Fix 7: Update the Android OS
Just like apps, your Android phone OS also needs updates from time to time. If it’s not updated, you may experience different issues including Visual Voicemail not working on Android.
Follow the below-given steps to know how to update your Android OS: :
- Access your phone’s Settings app
- Afterward, tap on “Software Update” option. If your device needs an update then simply hit the download & install button to continue the process.
- Now, restart your device and check if the problem is solved or not.
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Fix 8: Allow Background Data Usage
Another solution that you can try is to allow the Visual Voicemail background data usage. Here is how you can easily do so:
- Unlock your device and navigate to the “Settings” menu
- After that, move to “Applications” or find the option “More Settings” -> “App Manager“
- Here, you’ll get a bunch of the system apps that were downloaded to your Android device.
- Now, scroll down and find the “Visual Voicemail” app.
- Next, make a tap on the app and then > “Mobile Data“
- After doing so, toggle a switch to enable “Allow background data usage“
Fix 9: Re-install Your Visual Voicemail App
According to several users, uninstalling and re-installing the problem-causing app usually helps to solve such kind of issue. So, you may also try this method to get rid of my Visual Voice mail is not working Android.
Below directed steps will help you to know how to reinstall the Visual Voicemail App:
- At first, you need to long-press on the Visual Voicemail app icon in order to uninstall the app
- Now, go to the Google Play Store app and look for the Visual Voicemail app
- After that, tap on the Install button to complete the process.
- At last, restart your Android device and again try to open an app to check whether the problem is fixed or not.
Fix 10: Deactivate The Call Forwarding to Fix Visual Voicemail Not Working On Android
Well, if you’re still facing the same problem, then it is possible that you’ve activated the call forwarding on the line. In such a situation, disabling call forwarding can help you to solve it, follow the simple steps below.
- Open “Phone” app then dial *73 & dial a number.
- Then, wait for beeps & wait until call forwarding gets disabled.
Also Read: Hotspot Not Working On Android [Detailed Guide 2022]
Fix 11: Reset The Network Settings
Oftentimes, network connectivity for the particular app might get corrupted and it can be easily fixed by resetting the network settings.
Check out the beneath instructions to know the process of resetting the network settings:
Step 1: Access your phone’s “Settings” app
Step 2: Then, move down and click on “General Management >> Reset option.
Step 3: Again, click on a “Reset” tab & then > “Reset Network Settings“
Step 4: Now, confirm the reset process and the network settings will reset to their default.
Fix 12: Contact Carrier For Help
If none of the above approaches are useful for you, the last option left for you is to contact carrier for help. However, if there’s any fault, the carrier will investigate & solve the problem. Also, they will offer further support to setup & configure a voicemail message on your phone, if required.
Recommended Way: Fix Visual Voicemail Not Working On Android In Single Click
If you want a 100% safe, secure and risk-free way to solve Visual Voicemail not working on Android then you should try Android Repair Tool.
It’s specially designed to fix all kinds of issues such as – Media files doesn’t exist on SD cards, Gallery has stopped, WhatsApp not working, Instagram not working on Android, and many more.
So, quickly download this repair tool on your PC and solve Android-related errors and issues with ease.
Follow the step-by-step guide of this software & repair/recover voicemail.
Does Visual Voicemail Work on Android?
Yes, Visual Voicemail definitely works on Android devices. It allows you manage all your voicemails via reviewing them in the list on your phone.
How Do I Fix Visual Voicemail on My Samsung?
In order to fix visual voicemail on Samsung, follow the below tricks:
- Clear Cache & Data of Visual Voicemail App
- Allow Visual Voicemail Background Data Usage
- Reset The Network Settings
- Deactivate the Call Forwarding
- Enable/Disable Visual Voicemail
- Update the Visual Voicemail app.
Is There an Alternative to Visual Voicemail?
Yes, HulloMail is the best alternative to Visual Voicemail and it is available for both iPhone & Android users.
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Time To Wrap Up
Visual voicemail not working Verizon is a common issue on Android and it can be easily fixed by trying some appropriate methods.
In this article, I have discussed some of the possible ways to fix visual voicemail keeps stopping on mobile. You only need to try out the given solutions one by one until the issue is fixed.
If you don’t want to go through the manuals then you can use the Android Repair tool to solve this problem.
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Jennifer Fiona is a founder of recover-androiddata.com. She loves to write articles related to Android data recovery solutions, tips, tricks, and fixes for issues/errors. Apart from that, she loves to watch movies and play online games.